We hope you love the coats as much as we do, but should you choose to, all garments purchased may be returned for a full refund within 14 days of receipt of the garment. Please notify us at firstname.lastname@example.org of the return, and we must receive the garment within 30 days of the date that you received it.
All garments must be returned unused, in the original packaging and with all the original accompanying labels and package contents. Please remove the batteries from the holders in the garment and return them in their original packaging. Please include the receipt with your name, address, order number and any other relevant information. On the shipping documents include the same descriptive information that was on the package that you received.
You are responsible for the package until it reaches us, so please ship it by a method with tracking and send us the tracking number. We recommend any major shipping company.
Upon receipt and satisfactory inspection of the garment you will be reimbursed for the amount of the original purchase. We will not reimburse shipping costs.
Send returns to:
Vega Wearable Light
417 16 Gothenburg
Note: You must write RETURN on the customs’ form or it will be rejected at the Swedish border.
The garment is guaranteed against manufacturer’s defects for 1 year after purchase. This includes all electronics and garment construction but does not include batteries. This does not include normal wear and tear.
Should any aspect of the garment be faulty please contact us for information on how to remedy the problem or return the faulty part. Please include images and as much information as possible.
If we cannot help you solve the problem yourself we will either fix or replace the broken piece.
If you are instructed to return the broken piece for repairs or replacement we will refund shipping costs.